At Luki Lab, we value our customers’ satisfaction. If you are not fully satisfied for any reason with our product, you may return your purchase in its original condition and packaging for a refund within 30 days of receipt.
To initiate a return, please send a message describing the nature of your request to firstname.lastname@example.org. Once the request has been received and accepted, Luki Lab will provide you with an RMA (Return Merchandise Authorization) number, which will need to be placed on the outside of the package that the product is being shipped inside. Return requests will be processed within 2 business days.
If you have requested a refund, be advised that returning funds may take 7-10 business days to appear in the account used to make the purchase.
Return Shipping Costs
Luki Lab will provide a prepaid return shipping label in cases where orders have arrived in damaged condition or are confirmed by a company representative to be inaccurate.
For all other cases, return shipping costs are the responsibility of the customer. Luki Lab will not reimburse or provide credit for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must arrange with customer service for return shipping prior to placing the items back in transit to Luki Lab.
Ship the package to:
36 Executive Park, Suite #200
Irvine, CA 92614